Terms and conditions

1. These terms
1.1. What these terms cover. These are the terms and conditions on which I will supply services to you.
1.2. Why you should read them. Please read these terms carefully before you enter into a contract with me. These terms tell you who I am, how I will provide my services to you, how you and I may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact me to discuss.

2. Information about my business and how to contact me
2.1. Who we are. My business is Lucy Bull Weddings, a sole trader established in England and Wales. Our address is 33 Herne Road, Surbiton, KT6 5BX.
2.2. How to contact me. You can contact me by telephoning on 07939238304 or writing to me at lucy@lucybullweddings.co.uk or 33 Herne Road, Surbiton, KT6 5BX.
2.3. How I may contact you. If I have to contact you I will do so by telephone or by writing to you at the email address or postal address you have provided to me.
2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. My contract with you
3.1. How and when a contract is formed between us. Acceptance of your instructions to provide services to you for the benefit of your wedding will only take place when I write or email you to say I accept your instructions, at which point a contract will come into existence between you and I.
3.2. If I cannot accept your instructions. If I am unable to accept your instructions, I will inform you of this in writing. This might be because of unexpected limits on my resources which I could not reasonably plan for or because I am unavailable on your wedding date and you have asked me to be there.

4. My services and arrangements with third parties
4.1. I will provide the services stated in the Service Summary attached.
4.2. I will work on your behalf to negotiate contracts between you and third parties for the supply of goods and services that will be provided on or before your wedding day. You will enter into all contracts with third parties. We cannot accept any responsibility for any contract that you sign with a third party as our services are limited to attempting the negotiation of the best possible price for the goods and services to be provided by third parties. You are responsible for compliance with third party terms and conditions and receiving legal advice on those terms and conditions should you wish to obtain such advice. I exclude as far as the law will permit any liability for your failure to comply with third party terms and conditions. I urge you to read all terms and conditions of third party suppliers.
I am unable to provide any legal advice on any terms and conditions provided by third parties.
4.3. I exclude all liability (as far as the law will permit) for failure by a third party supplier to comply with the terms and conditions of the contract that you enter into with that third party supplier, including for late, unsatisfactory or non-performance of a third party supplier.
4.4. If I have agreed to do so, I will send a representative to your wedding day to oversee the co-ordination of planned events.

5. Budgets
We have agreed a budget, which is the amount you have specified as the agreed level of expenditure for your wedding or event. The agreed level of your budget is as stated in the Service Summary. If you wish to change the budget please let me know. Any proposed change to the budget must be agreed by me. I reserve the right to reduce or increase the Fees depending on the change to the budget and the additional services I am required to provide.

6. Your rights to make changes to the services

6.1 If you wish to make a change to the services you would like me to provide for you, please contact me and I will let you know if the change is possible. If it is possible I will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If I cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9, Your rights to end the contract).

6.2.       If you request to change the date of your wedding or event for which I am supplying my services I will do all that I can to accommodate your request. I reserve the right to make consequential changes to the amounts and dates of your payments of Fees if you change the date of the event. A change of date or postponement of your wedding or event will be deemed a cancellation by you and clause 9.3 shall apply unless we agree differently in writing with you.

7. Providing the services
7.1. When I will provide the services. During our discussions or correspondence I will let you know when I will provide the service to you. I will begin the services on the date set out in the Service Summary attached. The estimated completion date for the services is as stated on the Service Summary attached.
7.2. I do not purchase goods or services on your behalf. You will be required to enter into all contracts with third party service or goods providers directly. This means you have a direct contractual relationship with that third party service or goods provider (I am not a party to any such contracts). It is your responsibility to comply with the terms and conditions of each contract you have with a third party. If you specifically request that I enter into a contract with a third party on your behalf, I may, at my absolute discretion, make such a purchase, subject to an additional charge of 20% of the value of the purchase.
7.3. I am not responsible for delays outside my control. If my supply of the services is delayed by an event outside my control, then I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay. Provided I do this I will not be liable for delays caused by the event. If I am limited or hindered from providing any of my services, which have been booked by you due to circumstances beyond my control eg: Government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, then my liability to you shall not exceed the amount paid in respect of the services agreed. The advance payment shall be non-refundable, and I shall be entitled additionally to be paid for all goods and services delivered up to that point, if these have a value above the value of the advance payment. I shall not be liable for any additional losses incurred by you in such circumstances.
7.4. What will happen if you do not give required information to me. I may need certain information from you so that I can supply my services to you. If so, this will have been told to you over the telephone, on my website or told to you in the course of email exchanges. I will contact you to ask for this information. If you do not give me this information within a reasonable time of me asking for it, or if you give me incomplete or incorrect information, I may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate me for any extra work that is required as a result. I will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving me the information I need within a reasonable time of me asking for it.
7.5. I may suspend supply of the services if you do not pay. If you do not pay me for the services when you are supposed to and you still do not make payment within 7 days of me reminding you that payment is due, I may suspend supply of the services until you have paid me the outstanding amounts. I will contact you to tell you I am suspending supply of the services. I will not suspend the services where you dispute the unpaid invoice (see clause 13.5). I will not charge you for the services during the period for which they are suspended. As well as suspending the services I can also charge you interest on your overdue payments (see clause 13.4).

8. Your responsibilities
8.1. It is your responsibility to arrange all civil and religious requirements for your wedding and to apply to the Registrar of Marriages for the notices/banns to be published. I shall not be liable for any loss arising as a result of your failing to obtain any statutory or religious documentation, which results in the cancellation or delay of your wedding.
8.2. You are to co-ordinate and comply with me fully so that I may provide the services to you. You agree to make yourself available to me as often as reasonably possible so that I can obtain instructions from you in relation to certain decisions concerning the planning of your wedding day or event.
8.3. You are responsible for notifying me of any special considerations or conditions applicable to you or your guests who will be attending the wedding.
8.4. If we agree that a representative of mine attends your wedding day, then you agree to provide a hot meal or suitable alternative to the representative at no cost to them.
8.5. In the event that a representative of mine has to stay overnight due to the requirements of your wedding day, you will pay to us all related accommodation costs and reasonable subsistence costs.

9. Your rights to end the contract
9.1. You can always end your contract with me. Your rights when you end the contract will depend on whether there is anything wrong with my services, how I am performing and when you decide to end the contract.
9.1.1. If the service is not performed with reasonable care and skill or is misdescribed you may have a legal right to end the contract (a service re-performed or to get some or all of your money back), see clause 12;
9.1.2. If you want to end the contract because of something I have done or have told you I was going to do, see clause 9.2;
9.1.3. In all other cases see clause 3.

9.2 Ending the contract because of something I have done or am going to do. If you are ending a contract for a reason set out at 9.2.1 to 9.2.4 below, the contract will end immediately and I will refund you in full for any services which have not been provided. The reasons are:
9.2.1. I have told you about an upcoming change to the services or these terms which you do not agree to;
9.2.2. I have told you about an error in the price or description of the service you have requested and you do not wish to proceed;
9.2.3. there is a risk that supply of the services may be significantly delayed; or
9.2.4. you have a legal right to end the contract because of something I have done wrong.

9.3. Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay me compensation. A contract for services is completed when I have finished providing the services and you have paid for them.
9.3.1.     If you seek to cancel more than 12 weeks before the event, then the advance payment will be forfeited.  Any work undertaken by me or expenses incurred as at the date of cancellation must be paid by you, and those Fees paid shall also be non-refundable. No further Fees will be due from you.
9.3.2.    If you seek to cancel less than 12 weeks before the event, but more than 2 weeks before the event then the advance payment will be forfeited.  Any work undertaken by me and any expenses incurred as at the date of cancellation must be paid by you, and those paid shall also be non-refundable.  In addition, a cancellation fee will be immediately due, which shall be 80% of the Fees less any Fees already paid.
9.3.3.    If you seek to cancel less than 14 days before the event, then the advance payment will be forfeited.  Any expenses incurred as at the date of cancellation must be paid by you, and those paid shall also be non-refundable.  In addition, a cancellation fee will be immediately due, which shall be 90% of the Fees less any Fees already paid.

10. How to end the contract with me (including if you have changed your mind)
10.1. Tell me you want to end the contract. To end the contract with me, please let me know by doing one of the following:
10.1.1. Phone or email. Call me on 07939238304 (a follow up email may be required) or email me at lucy@lucybullweddings.co.uk
10.1.2. By post. Write to me at 33 Herne Road, Surbiton, KT6 5BX including details of your name and address.
10.2. How I will refund you. I will refund you the price you paid for the services by the method you used for payment. However, I may make deductions from the price, as described in these terms.
10.3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind I may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told me you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
10.4. When your refund will be made. I will make any refunds due to you as soon as reasonably possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling me you have changed your mind.

11. Our rights to end the contract

11.1 I may end the contract if you break it. I may end the contract for the service at any time by writing to you if:

11.1.1. you do not make any payment to me when it is due and you still do not make payment within 14 days of me reminding you that payment is due;
11.1.2. our relationship becomes unworkable due to your rude, disrespectful and/or threatening behavior towards me or a representative of mine;
NOTE: I operate a zero-tolerance policy to anti-social or abusive behavior from you or your guests.  If I or my staff are subjected to unacceptable levels of verbal abuse, drunken or lewd behavior or actual or perceived threats, I shall be entitled to immediately withdraw the services and leave the event site.
11.1.3. you do not, within a reasonable time of me asking for it, provide me with information that is necessary for me to provide the service.

11.3. I may terminate our contract in exceptional circumstances, including a force majeure event and/or when a representative of me suffers from ill health or a bereavement. Should the need arise, I will terminate the contract providing as much written notice as reasonably possible. In those circumstances I will recommend a replacement wedding planner for you and provide you with as much information as I reasonably can relating to the services I have provided for the benefit of your wedding or event.

12. If there is a problem with the service

12.1. How to tell me about problems. If you have any questions or complaints about the service, please contact me. You can telephone me on 07939238304 or write to me at lucy@lucybullweddings.co.uk
12.2. Summary of your legal rights. I am under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

13. Price and payment
13.1. Where to find the price for the service. The price of the service (which includes VAT) is the total Fees as stated in the Service Summary attached (along with any additional Fees payable in accordance with the Fee Variation and Additional Payments section of the Service Summary. I take all reasonable care to ensure that the price of the services advised to you is correct.
13.2. I will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date I supply the service, I will adjust the rate of VAT that you pay, unless you have already paid for the service in full before the change in the rate of VAT takes effect.
13.3. When you must pay and how you must pay. I accept payment by bank transfer. For my services, you must pay in accordance with the Schedule stated in the Service Summary attached. You must pay each invoice within 15 calendar days after the date of the invoice.
13.4. I can charge interest if you pay late. If you do not make any payment to me by the due date I may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay me interest together with any overdue amount.
13.5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact me promptly to let me know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved I will charge you interest on correctly invoiced sums from the original due date.

14. My responsibility for loss or damage suffered by you
14.1. I am responsible to you for foreseeable loss and damage caused by me. If I fail to comply with these terms, I am responsible for loss or damage you suffer that is a foreseeable result of my breaking this contract or my failing to use reasonable care and skill, but I am not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both I and you knew it might happen, for example, if you discussed it with me during the consultation process.
14.2. I do not exclude or limit in any way my liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by my negligence or the negligence of my employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are: as described and match information we provided to you and for defective services under the Consumer Protection Act 1987.
14.3. I am not liable for business losses. I only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose I will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. How I may use your personal information
How I may use your personal information. I will only use your personal information as set out in my Privacy Policy. You can find my Privacy Policy
16. Other important terms
16.1. I may transfer this agreement to someone else. I may transfer our rights and obligations under these terms to another organisation. I will always tell you in writing if this happens and I will ensure that the transfer will not affect your rights under the contract.
16.2. You need my consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if I agree to this in writing.
16.3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and me. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
16.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5. Even if I delay in enforcing this contract, I can still enforce it later. If I do not insist immediately that you do anything you are required to do under these terms, or if I delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent me taking steps against you at a later date. For example, if you miss a payment and I do not chase you but I continue to provide the services, I can still require you to make the payment at a later date.
16.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
16.7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how I have handled any complaint, you may want to contact the alternative dispute resolution provider we use.

1. These terms
1.1. What these terms cover. These are the terms and conditions on which I will supply services to you.
1.2. Why you should read them. Please read these terms carefully before you enter into a contract with me. These terms tell you who I am, how I will provide my services to you, how you and I may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact me to discuss.

2. Information about my business and how to contact me
2.1. Who we are. My business is Lucy Bull Weddings, a sole trader established in England and Wales. [Our company registration number is [NUMBER] and our registered office is at [ADDRESS] OR our address is [ADDRESS]. Our registered VAT number is [NUMBER].
2.2. How to contact me. You can contact me by telephoning on 07939238304 or writing to me at lucy@lucybullweddings.co.uk or 33 Herne Road, Surbiton, KT6 5BX.
2.3. How I may contact you. If I have to contact you I will do so by telephone or by writing to you at the email address or postal address you have provided to me.
2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. My contract with you
3.1. How and when a contract is formed between us. Acceptance of your instructions to provide services to you for the benefit of your wedding will only take place when I write or email you to say I accept your instructions, at which point a contract will come into existence between you and I.
3.2. If I cannot accept your instructions. If I am unable to accept your instructions, I will inform you of this in writing. This might be because of unexpected limits on my resources which I could not reasonably plan for or because I am unavailable on your wedding date and you have asked me to be there.

4. My services and arrangements with third parties
4.1. I will provide the services stated in the Service Summary attached.
4.2. I will work on your behalf to negotiate contracts between you and third parties for the supply of goods and services that will be provided on or before your wedding day. You will enter into all contracts with third parties. We cannot accept any responsibility for any contract that you sign with a third party as our services are limited to attempting the negotiation of the best possible price for the goods and services to be provided by third parties. You are responsible for compliance with third party terms and conditions and receiving legal advice on those terms and conditions should you wish to obtain such advice. I exclude as far as the law will permit any liability for your failure to comply with third party terms and conditions. I urge you to read all terms and conditions of third party suppliers.
I am unable to provide any legal advice on any terms and conditions provided by third parties.
4.3. I exclude all liability (as far as the law will permit) for failure by a third party supplier to comply with the terms and conditions of the contract that you enter into with that third party supplier, including for late, unsatisfactory or non-performance of a third party supplier.
4.4. If I have agreed to do so, I will send a representative to your wedding day to oversee the co-ordination of planned events.

5. Budgets
We have agreed a budget, which is the amount you have specified as the agreed level of expenditure for your wedding or event. The agreed level of your budget is as stated in the Service Summary. If you wish to change the budget please let me know. Any proposed change to the budget must be agreed by me. I reserve the right to reduce or increase the Fees depending on the change to the budget and the additional services I am required to provide.

6. Your rights to make changes to the services

6.1 If you wish to make a change to the services you would like me to provide for you, please contact me and I will let you know if the change is possible. If it is possible I will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If I cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9, Your rights to end the contract).

6.2.       If you request to change the date of your wedding or event for which I am supplying my services I will do all that I can to accommodate your request. I reserve the right to make consequential changes to the amounts and dates of your payments of Fees if you change the date of the event. A change of date or postponement of your wedding or event will be deemed a cancellation by you and clause 9.3 shall apply unless we agree differently in writing with you.

7. Providing the services
7.1. When I will provide the services. During our discussions or correspondence I will let you know when I will provide the service to you. I will begin the services on the date set out in the Service Summary attached. The estimated completion date for the services is as stated on the Service Summary attached.
7.2. I do not purchase goods or services on your behalf. You will be required to enter into all contracts with third party service or goods providers directly. This means you have a direct contractual relationship with that third party service or goods provider (I am not a party to any such contracts). It is your responsibility to comply with the terms and conditions of each contract you have with a third party. If you specifically request that I enter into a contract with a third party on your behalf, I may, at my absolute discretion, make such a purchase, subject to an additional charge of 20% of the value of the purchase.
7.3. I am not responsible for delays outside my control. If my supply of the services is delayed by an event outside my control, then I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay. Provided I do this I will not be liable for delays caused by the event. If I am limited or hindered from providing any of my services, which have been booked by you due to circumstances beyond my control eg: Government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, then my liability to you shall not exceed the amount paid in respect of the services agreed. The advance payment shall be non-refundable, and I shall be entitled additionally to be paid for all goods and services delivered up to that point, if these have a value above the value of the advance payment. I shall not be liable for any additional losses incurred by you in such circumstances.
7.4. What will happen if you do not give required information to me. I may need certain information from you so that I can supply my services to you. If so, this will have been told to you over the telephone, on my website or told to you in the course of email exchanges. I will contact you to ask for this information. If you do not give me this information within a reasonable time of me asking for it, or if you give me incomplete or incorrect information, I may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate me for any extra work that is required as a result. I will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving me the information I need within a reasonable time of me asking for it.
7.5. I may suspend supply of the services if you do not pay. If you do not pay me for the services when you are supposed to and you still do not make payment within 7 days of me reminding you that payment is due, I may suspend supply of the services until you have paid me the outstanding amounts. I will contact you to tell you I am suspending supply of the services. I will not suspend the services where you dispute the unpaid invoice (see clause 13.5). I will not charge you for the services during the period for which they are suspended. As well as suspending the services I can also charge you interest on your overdue payments (see clause 13.4).

8. Your responsibilities
8.1. It is your responsibility to arrange all civil and religious requirements for your wedding and to apply to the Registrar of Marriages for the notices/banns to be published. I shall not be liable for any loss arising as a result of your failing to obtain any statutory or religious documentation, which results in the cancellation or delay of your wedding.
8.2. You are to co-ordinate and comply with me fully so that I may provide the services to you. You agree to make yourself available to me as often as reasonably possible so that I can obtain instructions from you in relation to certain decisions concerning the planning of your wedding day or event.
8.3. You are responsible for notifying me of any special considerations or conditions applicable to you or your guests who will be attending the wedding.
8.4. If we agree that a representative of mine attends your wedding day, then you agree to provide a hot meal or suitable alternative to the representative at no cost to them.
8.5. In the event that a representative of mine has to stay overnight due to the requirements of your wedding day, you will pay to us all related accommodation costs and reasonable subsistence costs.

9. Your rights to end the contract
9.1. You can always end your contract with me. Your rights when you end the contract will depend on whether there is anything wrong with my services, how I am performing and when you decide to end the contract.
9.1.1. If the service is not performed with reasonable care and skill or is misdescribed you may have a legal right to end the contract (a service re-performed or to get some or all of your money back), see clause 12;
9.1.2. If you want to end the contract because of something I have done or have told you I was going to do, see clause 9.2;
9.1.3. In all other cases see clause 3.

9.2 Ending the contract because of something I have done or am going to do. If you are ending a contract for a reason set out at 9.2.1 to 9.2.4 below, the contract will end immediately and I will refund you in full for any services which have not been provided. The reasons are:
9.2.1. I have told you about an upcoming change to the services or these terms which you do not agree to;
9.2.2. I have told you about an error in the price or description of the service you have requested and you do not wish to proceed;
9.2.3. there is a risk that supply of the services may be significantly delayed; or
9.2.4. you have a legal right to end the contract because of something I have done wrong.

9.3. Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay me compensation. A contract for services is completed when I have finished providing the services and you have paid for them.
9.3.1.     If you seek to cancel more than 12 weeks before the event, then the advance payment will be forfeited.  Any work undertaken by me or expenses incurred as at the date of cancellation must be paid by you, and those Fees paid shall also be non-refundable. No further Fees will be due from you.
9.3.2.    If you seek to cancel less than 12 weeks before the event, but more than 2 weeks before the event then the advance payment will be forfeited.  Any work undertaken by me and any expenses incurred as at the date of cancellation must be paid by you, and those paid shall also be non-refundable.  In addition, a cancellation fee will be immediately due, which shall be 80% of the Fees less any Fees already paid.
9.3.3.    If you seek to cancel less than 14 days before the event, then the advance payment will be forfeited.  Any expenses incurred as at the date of cancellation must be paid by you, and those paid shall also be non-refundable.  In addition, a cancellation fee will be immediately due, which shall be 90% of the Fees less any Fees already paid.

10. How to end the contract with me (including if you have changed your mind)
10.1. Tell me you want to end the contract. To end the contract with me, please let me know by doing one of the following:
10.1.1. Phone or email. Call me on 07939238304 (a follow up email may be required) or email me at lucy@lucybullweddings.co.uk
10.1.2. By post. Write to me at 33 Herne Road, Surbiton, KT6 5BX including details of your name and address.
10.2. How I will refund you. I will refund you the price you paid for the services by the method you used for payment. However, I may make deductions from the price, as described in these terms.
10.3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind I may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told me you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
10.4. When your refund will be made. I will make any refunds due to you as soon as reasonably possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling me you have changed your mind.

11. Our rights to end the contract

11.1 I may end the contract if you break it. I may end the contract for the service at any time by writing to you if:

11.1.1. you do not make any payment to me when it is due and you still do not make payment within 14 days of me reminding you that payment is due;
11.1.2. our relationship becomes unworkable due to your rude, disrespectful and/or threatening behavior towards me or a representative of mine;
NOTE: I operate a zero-tolerance policy to anti-social or abusive behavior from you or your guests.  If I or my staff are subjected to unacceptable levels of verbal abuse, drunken or lewd behavior or actual or perceived threats, I shall be entitled to immediately withdraw the services and leave the event site.
11.1.3. you do not, within a reasonable time of me asking for it, provide me with information that is necessary for me to provide the service.

11.3. I may terminate our contract in exceptional circumstances, including a force majeure event and/or when a representative of me suffers from ill health or a bereavement. Should the need arise, I will terminate the contract providing as much written notice as reasonably possible. In those circumstances I will recommend a replacement wedding planner for you and provide you with as much information as I reasonably can relating to the services I have provided for the benefit of your wedding or event.

12. If there is a problem with the service

12.1. How to tell me about problems. If you have any questions or complaints about the service, please contact me. You can telephone me on 07939238304 or write to me at lucy@lucybullweddings.co.uk
12.2. Summary of your legal rights. I am under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

13. Price and payment
13.1. Where to find the price for the service. The price of the service (which includes VAT) is the total Fees as stated in the Service Summary attached (along with any additional Fees payable in accordance with the Fee Variation and Additional Payments section of the Service Summary. I take all reasonable care to ensure that the price of the services advised to you is correct.
13.2. I will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date I supply the service, I will adjust the rate of VAT that you pay, unless you have already paid for the service in full before the change in the rate of VAT takes effect.
13.3. When you must pay and how you must pay. I accept payment by bank transfer. For my services, you must pay in accordance with the Schedule stated in the Service Summary attached. You must pay each invoice within 15 calendar days after the date of the invoice.
13.4. I can charge interest if you pay late. If you do not make any payment to me by the due date I may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay me interest together with any overdue amount.
13.5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact me promptly to let me know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved I will charge you interest on correctly invoiced sums from the original due date.

14. My responsibility for loss or damage suffered by you
14.1. I am responsible to you for foreseeable loss and damage caused by me. If I fail to comply with these terms, I am responsible for loss or damage you suffer that is a foreseeable result of my breaking this contract or my failing to use reasonable care and skill, but I am not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both I and you knew it might happen, for example, if you discussed it with me during the consultation process.
14.2. I do not exclude or limit in any way my liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by my negligence or the negligence of my employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are: as described and match information we provided to you and for defective services under the Consumer Protection Act 1987.
14.3. I am not liable for business losses. I only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose I will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. How I may use your personal information
How I may use your personal information. I will only use your personal information as set out in my Privacy Policy. You can find my Privacy Policy
16. Other important terms
16.1. I may transfer this agreement to someone else. I may transfer our rights and obligations under these terms to another organisation. I will always tell you in writing if this happens and I will ensure that the transfer will not affect your rights under the contract.
16.2. You need my consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if I agree to this in writing.
16.3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and me. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
16.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5. Even if I delay in enforcing this contract, I can still enforce it later. If I do not insist immediately that you do anything you are required to do under these terms, or if I delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent me taking steps against you at a later date. For example, if you miss a payment and I do not chase you but I continue to provide the services, I can still require you to make the payment at a later date.
16.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
16.7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how I have handled any complaint, you may want to contact the alternative dispute resolution provider we use.

1. These terms
1.1. What these terms cover. These are the terms and conditions on which I will supply services to you.
1.2. Why you should read them. Please read these terms carefully before you enter into a contract with me. These terms tell you who I am, how I will provide my services to you, how you and I may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact me to discuss.

2. Information about my business and how to contact me
2.1. Who we are. My business is Lucy Bull Weddings, a sole trader established in England and Wales. [Our company registration number is [NUMBER] and our registered office is at [ADDRESS] OR our address is [ADDRESS]. Our registered VAT number is [NUMBER].
2.2. How to contact me. You can contact me by telephoning on 07939238304 or writing to me at lucy@lucybullweddings.co.uk or 33 Herne Road, Surbiton, KT6 5BX.
2.3. How I may contact you. If I have to contact you I will do so by telephone or by writing to you at the email address or postal address you have provided to me.
2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. My contract with you
3.1. How and when a contract is formed between us. Acceptance of your instructions to provide services to you for the benefit of your wedding will only take place when I write or email you to say I accept your instructions, at which point a contract will come into existence between you and I.
3.2. If I cannot accept your instructions. If I am unable to accept your instructions, I will inform you of this in writing. This might be because of unexpected limits on my resources which I could not reasonably plan for or because I am unavailable on your wedding date and you have asked me to be there.

4. My services and arrangements with third parties
4.1. I will provide the services stated in the Service Summary attached.
4.2. I will work on your behalf to negotiate contracts between you and third parties for the supply of goods and services that will be provided on or before your wedding day. You will enter into all contracts with third parties. We cannot accept any responsibility for any contract that you sign with a third party as our services are limited to attempting the negotiation of the best possible price for the goods and services to be provided by third parties. You are responsible for compliance with third party terms and conditions and receiving legal advice on those terms and conditions should you wish to obtain such advice. I exclude as far as the law will permit any liability for your failure to comply with third party terms and conditions. I urge you to read all terms and conditions of third party suppliers.
I am unable to provide any legal advice on any terms and conditions provided by third parties.
4.3. I exclude all liability (as far as the law will permit) for failure by a third party supplier to comply with the terms and conditions of the contract that you enter into with that third party supplier, including for late, unsatisfactory or non-performance of a third party supplier.
4.4. If I have agreed to do so, I will send a representative to your wedding day to oversee the co-ordination of planned events.

5. Budgets
We have agreed a budget, which is the amount you have specified as the agreed level of expenditure for your wedding or event. The agreed level of your budget is as stated in the Service Summary. If you wish to change the budget please let me know. Any proposed change to the budget must be agreed by me. I reserve the right to reduce or increase the Fees depending on the change to the budget and the additional services I am required to provide.

6. Your rights to make changes to the services

6.1 If you wish to make a change to the services you would like me to provide for you, please contact me and I will let you know if the change is possible. If it is possible I will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If I cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9, Your rights to end the contract).

6.2.       If you request to change the date of your wedding or event for which I am supplying my services I will do all that I can to accommodate your request. I reserve the right to make consequential changes to the amounts and dates of your payments of Fees if you change the date of the event. A change of date or postponement of your wedding or event will be deemed a cancellation by you and clause 9.3 shall apply unless we agree differently in writing with you.

7. Providing the services
7.1. When I will provide the services. During our discussions or correspondence I will let you know when I will provide the service to you. I will begin the services on the date set out in the Service Summary attached. The estimated completion date for the services is as stated on the Service Summary attached.
7.2. I do not purchase goods or services on your behalf. You will be required to enter into all contracts with third party service or goods providers directly. This means you have a direct contractual relationship with that third party service or goods provider (I am not a party to any such contracts). It is your responsibility to comply with the terms and conditions of each contract you have with a third party. If you specifically request that I enter into a contract with a third party on your behalf, I may, at my absolute discretion, make such a purchase, subject to an additional charge of 20% of the value of the purchase.
7.3. I am not responsible for delays outside my control. If my supply of the services is delayed by an event outside my control, then I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay. Provided I do this I will not be liable for delays caused by the event. If I am limited or hindered from providing any of my services, which have been booked by you due to circumstances beyond my control eg: Government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, then my liability to you shall not exceed the amount paid in respect of the services agreed. The advance payment shall be non-refundable, and I shall be entitled additionally to be paid for all goods and services delivered up to that point, if these have a value above the value of the advance payment. I shall not be liable for any additional losses incurred by you in such circumstances.
7.4. What will happen if you do not give required information to me. I may need certain information from you so that I can supply my services to you. If so, this will have been told to you over the telephone, on my website or told to you in the course of email exchanges. I will contact you to ask for this information. If you do not give me this information within a reasonable time of me asking for it, or if you give me incomplete or incorrect information, I may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate me for any extra work that is required as a result. I will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving me the information I need within a reasonable time of me asking for it.
7.5. I may suspend supply of the services if you do not pay. If you do not pay me for the services when you are supposed to and you still do not make payment within 7 days of me reminding you that payment is due, I may suspend supply of the services until you have paid me the outstanding amounts. I will contact you to tell you I am suspending supply of the services. I will not suspend the services where you dispute the unpaid invoice (see clause 13.5). I will not charge you for the services during the period for which they are suspended. As well as suspending the services I can also charge you interest on your overdue payments (see clause 13.4).

8. Your responsibilities
8.1. It is your responsibility to arrange all civil and religious requirements for your wedding and to apply to the Registrar of Marriages for the notices/banns to be published. I shall not be liable for any loss arising as a result of your failing to obtain any statutory or religious documentation, which results in the cancellation or delay of your wedding.
8.2. You are to co-ordinate and comply with me fully so that I may provide the services to you. You agree to make yourself available to me as often as reasonably possible so that I can obtain instructions from you in relation to certain decisions concerning the planning of your wedding day or event.
8.3. You are responsible for notifying me of any special considerations or conditions applicable to you or your guests who will be attending the wedding.
8.4. If we agree that a representative of mine attends your wedding day, then you agree to provide a hot meal or suitable alternative to the representative at no cost to them.
8.5. In the event that a representative of mine has to stay overnight due to the requirements of your wedding day, you will pay to us all related accommodation costs and reasonable subsistence costs.

9. Your rights to end the contract
9.1. You can always end your contract with me. Your rights when you end the contract will depend on whether there is anything wrong with my services, how I am performing and when you decide to end the contract.
9.1.1. If the service is not performed with reasonable care and skill or is misdescribed you may have a legal right to end the contract (a service re-performed or to get some or all of your money back), see clause 12;
9.1.2. If you want to end the contract because of something I have done or have told you I was going to do, see clause 9.2;
9.1.3. In all other cases see clause 3.

9.2 Ending the contract because of something I have done or am going to do. If you are ending a contract for a reason set out at 9.2.1 to 9.2.4 below, the contract will end immediately and I will refund you in full for any services which have not been provided. The reasons are:
9.2.1. I have told you about an upcoming change to the services or these terms which you do not agree to;
9.2.2. I have told you about an error in the price or description of the service you have requested and you do not wish to proceed;
9.2.3. there is a risk that supply of the services may be significantly delayed; or
9.2.4. you have a legal right to end the contract because of something I have done wrong.

9.3. Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay me compensation. A contract for services is completed when I have finished providing the services and you have paid for them.
9.3.1.     If you seek to cancel more than 12 weeks before the event, then the advance payment will be forfeited.  Any work undertaken by me or expenses incurred as at the date of cancellation must be paid by you, and those Fees paid shall also be non-refundable. No further Fees will be due from you.
9.3.2.    If you seek to cancel less than 12 weeks before the event, but more than 2 weeks before the event then the advance payment will be forfeited.  Any work undertaken by me and any expenses incurred as at the date of cancellation must be paid by you, and those paid shall also be non-refundable.  In addition, a cancellation fee will be immediately due, which shall be 80% of the Fees less any Fees already paid.
9.3.3.    If you seek to cancel less than 14 days before the event, then the advance payment will be forfeited.  Any expenses incurred as at the date of cancellation must be paid by you, and those paid shall also be non-refundable.  In addition, a cancellation fee will be immediately due, which shall be 90% of the Fees less any Fees already paid.

10. How to end the contract with me (including if you have changed your mind)
10.1. Tell me you want to end the contract. To end the contract with me, please let me know by doing one of the following:
10.1.1. Phone or email. Call me on 07939238304 (a follow up email may be required) or email me at lucy@lucybullweddings.co.uk
10.1.2. By post. Write to me at 33 Herne Road, Surbiton, KT6 5BX including details of your name and address.
10.2. How I will refund you. I will refund you the price you paid for the services by the method you used for payment. However, I may make deductions from the price, as described in these terms.
10.3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind I may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told me you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
10.4. When your refund will be made. I will make any refunds due to you as soon as reasonably possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling me you have changed your mind.

11. Our rights to end the contract

11.1 I may end the contract if you break it. I may end the contract for the service at any time by writing to you if:

11.1.1. you do not make any payment to me when it is due and you still do not make payment within 14 days of me reminding you that payment is due;
11.1.2. our relationship becomes unworkable due to your rude, disrespectful and/or threatening behavior towards me or a representative of mine;
NOTE: I operate a zero-tolerance policy to anti-social or abusive behavior from you or your guests.  If I or my staff are subjected to unacceptable levels of verbal abuse, drunken or lewd behavior or actual or perceived threats, I shall be entitled to immediately withdraw the services and leave the event site.
11.1.3. you do not, within a reasonable time of me asking for it, provide me with information that is necessary for me to provide the service.

11.3. I may terminate our contract in exceptional circumstances, including a force majeure event and/or when a representative of me suffers from ill health or a bereavement. Should the need arise, I will terminate the contract providing as much written notice as reasonably possible. In those circumstances I will recommend a replacement wedding planner for you and provide you with as much information as I reasonably can relating to the services I have provided for the benefit of your wedding or event.

12. If there is a problem with the service

12.1. How to tell me about problems. If you have any questions or complaints about the service, please contact me. You can telephone me on 07939238304 or write to me at lucy@lucybullweddings.co.uk
12.2. Summary of your legal rights. I am under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

13. Price and payment
13.1. Where to find the price for the service. The price of the service (which includes VAT) is the total Fees as stated in the Service Summary attached (along with any additional Fees payable in accordance with the Fee Variation and Additional Payments section of the Service Summary. I take all reasonable care to ensure that the price of the services advised to you is correct.
13.2. I will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date I supply the service, I will adjust the rate of VAT that you pay, unless you have already paid for the service in full before the change in the rate of VAT takes effect.
13.3. When you must pay and how you must pay. I accept payment by bank transfer. For my services, you must pay in accordance with the Schedule stated in the Service Summary attached. You must pay each invoice within 15 calendar days after the date of the invoice.
13.4. I can charge interest if you pay late. If you do not make any payment to me by the due date I may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay me interest together with any overdue amount.
13.5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact me promptly to let me know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved I will charge you interest on correctly invoiced sums from the original due date.

14. My responsibility for loss or damage suffered by you
14.1. I am responsible to you for foreseeable loss and damage caused by me. If I fail to comply with these terms, I am responsible for loss or damage you suffer that is a foreseeable result of my breaking this contract or my failing to use reasonable care and skill, but I am not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both I and you knew it might happen, for example, if you discussed it with me during the consultation process.
14.2. I do not exclude or limit in any way my liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by my negligence or the negligence of my employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are: as described and match information we provided to you and for defective services under the Consumer Protection Act 1987.
14.3. I am not liable for business losses. I only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose I will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. How I may use your personal information
How I may use your personal information. I will only use your personal information as set out in my Privacy Policy. You can find my Privacy Policy
16. Other important terms
16.1. I may transfer this agreement to someone else. I may transfer our rights and obligations under these terms to another organisation. I will always tell you in writing if this happens and I will ensure that the transfer will not affect your rights under the contract.
16.2. You need my consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if I agree to this in writing.
16.3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and me. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
16.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5. Even if I delay in enforcing this contract, I can still enforce it later. If I do not insist immediately that you do anything you are required to do under these terms, or if I delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent me taking steps against you at a later date. For example, if you miss a payment and I do not chase you but I continue to provide the services, I can still require you to make the payment at a later date.
16.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
16.7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how I have handled any complaint, you may want to contact the alternative dispute resolution provider we use.